We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it. Exchanges and returns are accepted within 30 days
from purchase with a prior RMA (Returned Merchandise Authorization). Customer
must contact us
for an RMA #
before shipping back an order. If we receive any packages without an RMA # we
will not accept it. Please email
returns@electOtronics.com for your RMA # and instructions on returning your
item or you may contact our live chat during live chat hours.
Customer is responsible for all shipping charges.
returns that are not damaged or defective are subject to a 20% restocking fee. Call tags are not issued for defective products. However, if the customer would like a replacement
on a defective item, electOtronics.com will pay for the shipping on the
replacement order when the defective unit is returned. If you want a replacement
to be shipped before the defective unit is returned to us then you must place a
new order online and be charged for the full amount of the replacement and you
will be refunded when the replacement is returned.
Item damaged in transit:
If the package you receive looks as it was damaged in transit due to damages to
the outer shipping box, please contact us right away upon receipt. It is
important that you inspect the package when you receive it and determine the
damages done. In such a scenario we may ask you to open the box and see if the
actually item in the box was damaged or to leave it as is. In most cases a
package that was damaged in transit will need to be escalated to a claim with
the shipping carrier to recover any damages done to merchandise that was
shipped. Claims usually take 7-10 business days to be completed. Once a claim
has been completed with the shipping carrier we will instruct the customer how
are only active for 30 days, so if you have a return, please send us the return as soon as
possible. Your account will be credited for the total, minus any restocking fees and shipping, once we have received
There are no returns or refunds on
special direct orders from a manufacturer, bulk orders or discounted rates. Please be sure of your order before
your final purchase.