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Mailing Lists - Frequently Asked Questions

1. How much does shipping cost?

You can get your shipping cost by adding the item or items to your cart and then putting in the zip code into the shipping estimator text box and then click the "recalculate total" button.

2. Do you ship internationally?

We only ship to Canada and the US. To ship to Canada you need to go through the checkout process online and choose Canada as the country on the first page of checkout. You will be able to choose your shipping options to Canada later on in the checkout process.

3. Where will my item be shipping from?

We have multiple warehouses through out the US so it all depends on the item. If you need to know you can ask one of our Live Chat representatives.

4. Does accept PO's?

We accept a PO but we do not extend credit terms. All orders must be prepaid before shipping with either a credit card. check or Money order.

5. What is return and exchange policy?

You have 30 days from purchase to return the item for a refund or exchange. Please refer to our return policy page for more details.

6. How do I return and item to

You must receive an RMA # (return authorization number) before returning a product. Please email for your RMA# and instructions on returning it. You may contact Live Chat alternatively during live chat hours.

7. Can I pick up an item instead of having it shipped?

No. All items must be shipped. There are absolutely no pick ups from our location.

8. Can I cancel my order?

In most cases an order can be canceled before it has been shipped unless it is already too far in the shipping process. Please email or contact live chat to see if an order can still be canceled.

9. Can I place an order if an item is currently out of stock?

Yes, we do accept back orders. It normally takes about 1-2 weeks for a back ordered item to ship. Ship dates given on back orders are not definite ship dates and can always change due to changes out of our control. You may contact or live chat for a back order update.

10. How do I track my order?

If you created an account while placing your order you will be able to login after you placed your order to check the status. Whether you created an account or not during checkout you will be emailed with your tracking number once your order ships.

11. Can I order by regular snail mail?

Yes you can. Please click here for instructions on ordering by mail.

12. Is this item new?

Everything we sell is brand new in manufacturers retail box. The are a few exceptions where it will explicitly say if it is not brand new. (ex. resealed, refurbished, remanufactured etc.)

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